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FAQs - Frequently Asked Questions
You will receive an automated reply to confirm we have received your application.
You will receive communication within 24 hours of your interview.
There is no initial training given, however, many brands will have trainings throughout the year which you will be invited to attend.
We offer all types of luxury retail work, which includes cosmetics, fragrance and skincare.
We work with all major beauty and luxury retail houses within the UK.
Part-time work usually works on a contract basis, where you will work the same shifts every week.
Temping offers you as many shifts as your schedule will allow and you can change your availability from week to week.
So if you become unavailable for any reason all you need to do is to let your Account Manager know and exclude that day from your availability.
Temping will give you the opportunity have a flexible job, especially if you have other commitments. However shifts cannot be cancelled once you have confirmed them.
Yes, temporary work can often lead to being offered a permanent position within the industry.
There is no initial training given, however, many brands will have trainings throughout the year which you will be invited to attend.
Commission is mainly applicable during Christmas and major product launches. These will always be confirmed prior to your booking.
We offer all types of luxury retail work, which includes cosmetics, fragrance and skincare.
We work with all major beauty and luxury retail houses within the UK.
You will not be paid unless you submit a signed timesheet, from the store you worked in.
You cannot make any changes to your shift without prior authorisation from you Flair Account Manager or Area Manager.
If you are unwell you will need to call your Account Manager to report your sickness, then speak to the Manager in Store.
You will only be paid for the hours worked, and will still need to get your timesheet signed to enable us to pay you.
As a Temporary Worker you are free to work for as many agencies as you wish, however, consultants who commit to Flair ongoing will be offered first refusal on bookings.
Yes, temporary work can often lead to being offered a permanent position within the industry.
If a client has requested you on a booking, we will offer you the work first.
We are a temporary agency, so can never guarantee work, however we will try and accommodate you for the days you are available but be aware that there is more work available on key retail days.
We do not pay towards travel expenses or parking.
No, if you are unable to cover a booking you have previously committed to you will need to contact your Account Manager who will try and replace you with an alternative consultant.
Shift patterns do vary, they are usually based on a 7.5 hour shift excluding your 1 hour lunch break.
You are entitled to a 1 hour lunch break, all other breaks are at the discretion of the store.
If you relocate, you will not need to re-register, your current Area Manager will introduce you to your new Area Manager.
You will be paid overtime at your hourly rate.
No, you must stay on the brand/counter that you are paid to represent.
If the store have a query they are to contact Flair Head Office.
You will need prior authorisation from your Flair Account Manager, without this, you may not be paid.
This will vary from brand to brand, and will be confirmed prior to training.
On major promotions, you will receive the target prior to the booking.
For targets on general bookings, you will need to speak to your contact on counter when you first arrive.
You will need to contact the weekend number, you will find this in your Welcome Pack.
Shoes must have a heel no less than 1 inch high, they must be closed toe, black with no adornments.
Please refer to the Staff Handbook which will explain what you should wear while working for Flair.
All complaints should be emailed to: hr@flairltd.co.uk
We operate Monday to Friday 9-5.30. We operate a Weekend Emergency service on a Saturday & Sunday.
When you have successfully uploaded your timesheet you will see a green line next to your shift in the ‘my shifts’ area of your CMS account. If there are any problems with your timesheet you will be contacted by Payroll.
Please refer to your payment schedule in your Welcome Pack which confirms the weekly payroll process.
You pay tax & NI contributions if your salary exceeds your annual personal allowance which is reviewed by HMRC annually.
You are taxed if your weekly income exceeds your personalise tax allowance, which changes each year.
Either you have not provided us with a P45, or you chose option C ("I have another job or receive a state or occupational pension") on your P46 form. HMRC will adjust your tax code accordingly once you have received your first payment from Flair.
Yes, your daily rate includes your holiday pay at 12.07%
All employees who are eligible for the scheme are auto-enrolled onto our workplace pension. When you start work you will receive information from our pension provider.
If you do not have a P45/tax code we are able to retrieve this information from HMRC the week after your first week's payment.
As you are a Temporary Worker you will only be paid for the hours you are booked to work through Flair.
Our clients usually require our consultants to work full shifts. Normal working days Monday - Saturday are 8.5 hours including a 1 hour lunch break except Sunday trading laws are 6 hours including a 1/2 hour lunch break.
We do not pay travel expenses or parking.
Commission is paid once the promotion has finished and the client has authorised all sales. Depending on how long the promotion runs you may receive payment up to a month after you have worked.
Your payslip is emailed to you a few days before you are due to be paid. If you have not received an email with your payslip please firstly check your junk mail. If the email is not in your junk mail please contact Flair payroll to ensure we have your correct email address.
Yes you may and it will affect your tax. You are taxed at 20% on your second job. If you speak to the Tax Office your tax allowance can be split between both jobs.
To submit your timesheet you need to log in to the Flair CMS at www.flaircms.co.uk, please refer to your the CMS Training Manual (which contains a user guide that will help you log in and upload your timesheet) in Training & Documents.
If you are struggling to submit your timesheet please contact your Flair Account Manager or email us at support@flairltd.co.uk.
Please email us at support@flairltd.co.uk and we will respond to your query promptly.
Flair Area Managers
Flair HQ - London UK
To contact us at Flair HQ please call Sharon Gold on 020 3115 1019 or email Sharon or please use our contact web form.
Our normal office hours are Monday to Friday 9.00am - 5.30pm.
Master Template – Content Page (All elements)
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Information & guidance
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Employee Handbook
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Testimonials
Flair gave me a home throughout my time at university and helped me to find my feet in a new city due to its fantastic team. The staff are friendly, helpful, kind and supportive and the lessons learnt working for Flair are lessons I’ll carry with me throughout my further employment. I have to give a special mention to my manager Jillian. Her approachability and humour make working for Flair an enjoyable and fresh experience for anybody wishing to enter the beauty industry, and it is a company I fully recommend for people from all walks of life.
Flair have provided the best support at Christmas I can
remember having during my time at Harrods!
Copra has worked with Flair for many years and each year their generous support of suppling the ‘Flair Hostesses’ has helped us to raise more funds for our Industry charity ‘Look Good feel Better’. As one of our dedicated sponsors, thank you very much for your continued kindness and commitment to Copra.
The Fragrance Foundation have been delighted to collaborate with Flair on a number of events including the prestigious Fragrance Foundation Awards. Many of their consultants are fragrance experts, having trained with us, ensuring Flair provides the very best talent to its clients.
I just want to say a huge thank to Flair for supporting us and giving us such amazing staff to work with. The site was a huge success and we couldn’t have done it without your team! Robert, Natasha and Ben are wonderful to work with. Hope to work with all of them again soon…
Flair have always been first to offer Copra their help, and have been fully committed in supporting our association, our charity and our events, especially the Copra Ball. It’s very much appreciated.
Christina Mentzis and Sarah Graham (Flair Directors) have gone out of their way to understand our needs as a business, often meeting our team in-store to provide the very best staff based on regional requirements.
As a young start up, we turned to Flair to help us with staffing during the holiday period. They made a wonderful effort to learn about our needs and how to best serve us now and for the future.
Flair have provided some excellent staff to promote our brand. The professionalism of the whole team to ensure business requirements are met is exceptional.
I’m always impressed with the service levels I receive when working with Flair. Working with an agency that understands retail is especially helpful, their proactive approach delivers results. It’s a two-way partnership.
Flair have been a massive help – the staff are very knowledgeable, motivated, productive and are a great help to our counter. We would recommend Flair to everyone.
For anyone considering working for Flair, jump at the opportunity! This role gives candidates the chance to work with exclusive beauty/fragrance brands, offering excellent training and unbeatable incentives.
I love working with Flair as they are not only extremely professional but very friendly too. They always give clear job instructions and have lovely clients to work for.
I have worked with Flair for years and I couldn’t ask for a better employer. Flexible working and good pay. I highly recommend them to anyone.
Thanks to Flair and their amazing team I have worked with most of the best known and loved beauty brands and gained invaluable experience. I look forward to every day at work and it’s not many who can say that! This is the number 1 agency!
I have been with Flair for nearly 2 years in London, working on amazing luxury brands. My manager is always helpful, professional and available when I need him. I would recommend this agency to anyone!